Client Case Studies

Challenge

The brand manager needed consistent Pantone-matched decoration across four distinct items — a fleece hoodie, a 20 oz tumbler, a hardcover notebook, and a die-cut sticker pack — each produced by a different decorator. Previous vendors had returned kits with noticeable color drift between items. The project had a fixed 3-week window with no room for a reprint cycle.

Solution

MySMS centralized all supplier coordination, adapted the client's vector artwork for each decoration method (screen print, laser engrave, pad print, and digital transfer), and ran all four products through a single Pantone verification pass before production. Completed components were consolidated at one warehouse for kitting and final shipment as a single fulfillment event.

Result

Challenge

The association had a hard event date and needed 2,000 branded canvas tote bags delivered directly to the conference venue — not to an office that could absorb a day's delay. Their previous vendor had just declined the rush, citing capacity. Artwork existed but had not been production-ready for screen print.

Solution

MySMS accepted the order within two hours of the initial call, converted the client's artwork to print-ready separations, and delivered digital proofs within 24 hours of order placement. Production was expedited at a domestic screen print facility. Shipment was routed directly to the venue's receiving dock with advance coordination on arrival window and contact name.

Result